模拟操作专家(SimOps)

Summary

职务名称

模拟操作专家(SimOps)

部门

布鲁克斯康复医疗科学学院

状态

全职/豁免

职位概要

The 模拟操作专家(SimOps) IT Technician works in a teambased environment within the 布鲁克斯康复医疗科学学院 健康care Simulation Center (HSC) to assist the Executive Director in the operation and maintenance AV系统，IT系统和各种人体模型的操作. 《全球网络赌博平台》 master the operation of and serve as an operations specialist for simulation scenarios 包括IT、AV和人体模型场景操作. 模拟操作将作为一种资源 for contractual agreement service recipients and all IT questions related to operation and service of the HSC simulation equipment, AV, and IT related products as deemed 必要的. Hours may vary by semester, but may include evening and occasional weekend 小时. 《全球网络赌博平台》 be responsible for maintaining all documents of IT operation, 与供应商沟通并解决问题.

主要工作职责

• Assist in simulation assembly of HSC IT equipment, scenario medical supplies, computers, manikins, AV equipment and simulation programs for manikin usage for the BRCHS HSC 与合约社区有关的活动.
• Operate simulators and AV equipment for HSC trainings approved by Executive Director.
• Supports end users by resolving hardware and software problems, installations of applications, deployment of new technology, and maintaining service level agreements.
• Assist in maintaining HSC BRCHS IT equipment, computers, manikins, AV Equipment and 人体模型软件更新.
• Work in collaboration with HSC Simulationist(s) and HSC Administrative Assistant under direction of HSC Executive Director for maintenance and repair of equipment deemed 必要时.
• Serve as resource for learners, educators and community partner(s) HSC IT related 调查.
• Develop and maintain daily log of AV, IT, Manikin updates, and repair for HSC equipment.
• Effectively communicate in a timely manner to the HSC Executive Director simulation HSC仿真中心的设备和人体模型问题.
• Independently communicate with equipment vendors IT support as needed to resolve and 修复模拟设备问题.
• Maintain manikin and simulation equipment warranties and communicate with Executive 董事及/或指定职员.
• Work with Executive Director and 教师 in the manikin programing of simulation scenarios.
• Independently research specific IT product and simulation product trainings.
• Independently research best practice guidelines and maintain current knowledge of 人体模型更新，使用问题和新产品.
• Collaborate with HSC Executive Director in purchases of IT simulation and manikin 相关设备.
• Assist with tours and operation of manikins, IT and AV equipment as deemed 必要的.
• Collaborate with the HSC team to provide a positive and professional service for contractual 协议服务.
• 其他必要的职责.
• Travel and attend trainings and conferences related to simulators and IT related content.
• Work as designated by Executive Director for courses schedule on evenings or weekends.
• 参与和促进教师 & 社区合作伙伴在设计、开发、 implementation and evaluation of new courses, scenarios, simulation tools, and other educational initiatives to promote and measure student learning outcomes.
• Assist facilitate faculty and students with IT support for academic programs offered 在HSC.
• Facilitate scenarios and operate manikins for academic programs curriculum.

主要工作职责描述:

• 12个月，全职模拟讲师
• Requirement to work during the 杰克逊维尔大学 holiday campus closure(s) for HSC协议提供的服务. 工作天数将被提供回来 作为隔天休假.

特殊技能

• 优秀的组织能力.
• 出色的客户服务技能.
• Extensive experience with hardware/software platforms including MS Windows 7 and 10.
• 丰富的微软办公套件2013/2016经验.
• Must have extensive experience with Microsoft Active 目录 and user management.
• 良好的诊断和故障排除技能.
• 熟悉Microsoft Lync/Skype for Business/Blackboard collaboration.
• 了解TCP/IP网络，以及相关的网络服务.e. Dns, smtp, dhcp， 等).
• Ability to manage multiple tasks, while effectively focusing on priority issues while 保持在服务水平协议目标之内.
• 能够创建、记录和遵循流程和程序.
• Able to understand the core of the client’s issues and solve them expeditiously.
• Able to identify trends in helpdesk calls to identify core problems and client trends.
• 提供IT、AV、仿真设备和人体模型支持服务.
• 具备专业的沟通技巧(口头和书面).
• 在团队环境中有效工作.
• 能独立工作，并能在最少的指导下完成多任务.

工作条件

• 主要在室内，除了在校园建筑之间旅行
• 可能需要一些校外旅行
• Work is performed under minimum supervision and requires incumbent to exercise independence 和自由裁量权

生理需求

• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Near vision sufficient to read written communications and computer display screens.
• 有足够的听力，能进行有效的面对面和电话沟通.
• Physical lifting ability of simulation manikins and equipment up to 80 lbs.
• May be working in areas with the risk of electrical shock, near moving mechanical parts driven by hydraulics under high pressure and in high precarious places.
• May be working in areas with latex exposure and no latex allergy requirement.

首选的资格

• Associate's degree (AA and/or AS) in Information Technology and/or related field professional 经验者优先.
• Bachelor's degree in Information Technology and/or related field professional experience 首选.
• A+认证优先.
• IT支持经验.
• Simulation Operation Specialist certification or previous 经验者优先.
• 有项目管理经验者优先.
• 有客户服务经验者优先.

重要提示

This is not an exhaustive list of all responsibilities, duties and/or skills required 对于这个职位. 大学保留修改及更改责任的权利 满足组织需求.

应用

Qualified and interested applicants should submit letter of interest emphasizing experience 潜能，简历， 杰克逊维尔大学的申请 and three letters of reference and unofficial transcripts via email to Danial Winston at dwinsto1@lfkgw.com.